CEO Carrie Waley interviewed for BBC World
Carrie Waley discusses ‘misconceptions that the British have about Chinese tourists’ with the BBC World Service (10 September, 2013)
An expert in cross-cultural relations, Carrie argued that a better understanding of, and tolerance for, Chinese culture from the British public could give rise to an increase in Chinese tourism in the UK. Carrie highlighted:
1) Chinese tourists do not mean to be rude or aggressive. They are just acting as they would in China.
2) Service in China tends to be more deferential than in the UK and therefore Chinese tourists expect this.
3) Status plays a key role in understanding Chinese attitudes towards service. Generally speaking, the older and richer they are, the more they expect service to be deferential.
4) A better cross-cultural understanding between Chinese tourists and the British public would help Chinese tourism in the UK flourish.
About Mandarin Consulting Mandarin Consulting was founded in 2007 in London by leading Sino-British business consultant Carrie Waley. The company has offices in UK, USA and China. For individuals, Mandarin Consulting provides career coaching with a team of highly experienced Western coaches who assist ambitious Chinese students and job seekers to obtain jobs and internships at international companies.
Company website: http://uk.mcilcn.com, http://us.mcilcn.com, http://www.mcilcn.com/
London office: 223a Kensington High Street, London, W8 6SG, UK, + 44 (0)207 376 1037
New York office: 600 Third Avenue, 2nd Floor, #231 New York, NY 10016, USA
Manchester office: Suite 440, Peter House, Oxford Street, Manchester M1 5AN, UK +44 (0) 161 209 3435
Birmingham office: Suite 505 – 506, 43 Temple Row, Birmingham B2 5LS, UK, +44 (0) 121 393 1790
Edinburgh Office: Regus Office, Suite 3-13, 83 Princes Street, Edinburgh EH2 2ER, Scotland, UK, +44 (0) 131 247 6711
Beijing office: Suite 2926, 9th Floor, Lifangting, No. 1 Shanyuan Street, Zhongguancun, Haidian Disc